One of the critical success factors of any SAP project is having clear definition around the roles and responsibilities for each project participant and key stakeholder. Regardless of how thorough and detailed a project plan may be, misunderstanding of team member roles and responsibilities is bound to cause significant issues.
A basic and effective practical approach to remedy this common problem is to define and document project roles and responsibilities via a RACI model. Integrating the RACI model into your projects deployment approach creates a powerful combination that boosts and expands project results. Further, incorporating a RACI model in your SAP services Statements of Work (SoW) can help support compliance with implementation partner contractual boundaries.