It’s time to get some deeper insights from our expert guest for this episode on Change Management During Difficult Times.
Birgit Starmanns, Global Head for Thought Leadership Strategy and Programs at SAP's Global Center of Excellence for Finance and Risk, discusses the key aspects of Change Management and how it's accomplished today, especially in the current global situation where change is paramount
Change management cannot be treated as a series of steps to be followed blindly. The people side of change involves one of the most unpredictable variables, which is "people". To be effective, you will need to provide frequent communications focusing on the why.
Essentially, change agents often focus on the processes and the new software and how it's going to be so perfect and change everything, but if they don't think about the people aspect and the communication aspect and what the people don't know, then it's not going to be successful no matter how good the processes and software.
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